Account Deletion Request

Option 1 — In the app

Open the PS LASER app and go to Settings → Request Account Deletion. Confirming this immediately deactivates your account — you will no longer be able to log in — and submits a deletion request for your company's Owner or Manager to review and complete.

Option 2 — By email

If you can't access the app, email pslaser24@gmail.com from the email address associated with your account (or include your registered name and employer) with the subject "Account Deletion Request." We'll confirm your identity with your company's Owner or Manager and process the request from there.

What deletion covers

• Your employee profile (name, role, department, shift)
• Your login credentials (PIN hash, security-question answer)
• Device push-notification tokens registered to your account
• Your AI assistant chat history

What is retained regardless of a deletion request

Orders, client records, and production/financial history you were involved in are kept as business and legal/financial records, the same way they're retained for every account — not specific to you. This is existing, standard practice for a manufacturing business's bookkeeping and audit trail, described further in our Privacy Policy. Your name may continue to appear on historical records (for example, "order taken by") even after your account itself is deleted.

Timeline

Deactivation (Option 1) is immediate — your account stops working the moment you confirm it in the app. Your company's Owner or Manager then completes the deletion, which we aim to finish within 7 days of your request: your sign-in account, saved login details, device notification tokens and AI assistant chat history are permanently deleted, and your name and details are removed from your profile. For an email request (Option 2), we confirm your identity and complete the deletion within 7 days after that confirmation, and will confirm with you directly once it's received.